Key Performance Indicators
Our Commitment to Quality and Patient Safety
At Global Care Hospital, we believe every patient deserves safe, effective, and timely care. Our KPIs reflect critical aspects of healthcare quality, including infection prevention, patient safety, clinical effectiveness, access to care, and efficiency of services.
Rate of Healthcare-Associated MDRO Bloodstream Infection
0.00% (2023 & 2024 YTD)The rate of healthcare-associated multidrug-resistant organism (MDRO) bloodstream infections at Global Care Hospital was 0.00% in both 2023 and 2024 (Year-to-Date), reflecting zero reported cases. This result is based on inpatient days and confirms the hospital’s rigorous infection control measures and its success in preventing bloodstream infections caused by resistant bacteria. Maintaining this record supports a safe clinical environment and demonstrates excellence in patient safety and quality care.
Rate of Perioperative Pulmonary Embolism (PE) or DVT
0.00% (2023 & 2024 YTD)Global Care Hospital reported zero cases of perioperative pulmonary embolism (PE) or deep vein thrombosis (DVT) in both 2023 and 2024 (YTD), based on post-operative outcomes for adult surgical patients. This achievement illustrates the effectiveness of preventive measures such as timely risk assessments, use of prophylactic interventions, and adherence to evidence-based surgical safety protocols. The consistent 0.00% complication rate signifies our commitment to delivering safe, high-quality surgical care.
30-Day All-Cause Unplanned Readmission Rate
0.00% (2023), 7.33% (2024 YTD)In 2023, Global Care Hospital achieved a 0.00% rate of unplanned readmissions within 30 days after discharge among adult inpatients. For 2024 Year-to-Date, the rate is 7.33%. While this is still within acceptable benchmarks for many care settings, it underscores the importance of ongoing improvements in discharge planning, care coordination, and patient education to minimize avoidable hospital returns.
Rate of Healthcare-Associated Clostridium Difficile Infection
0.00% (2023 & 2024 YTD)Global Care Hospital maintained a 0.00% rate of healthcare-associated Clostridium difficile infection (CDI) in both 2023 and 2024 Year-to-Date. This outcome demonstrates the hospital’s effective antimicrobial stewardship, environmental cleaning, and strict hand hygiene practices. Zero CDI cases reinforce our proactive approach to preventing gastrointestinal healthcare-associated infections and protecting patient health throughout hospitalization.
Hospital Wait Time at Point of Arrival
91.93% (2023), 92.03% (2024 YTD)At Global Care Hospital, over 91% of patients were seen by a Department of Health (DOH)-licensed physician within 60 minutes of registration in both 2023 and 2024 (Year-to-Date). This performance surpasses the 90% target, demonstrating the hospital’s operational efficiency and commitment to timely patient assessment upon arrival. Prompt initial evaluation contributes to better patient experiences and outcomes.
Consultant or Specialist Hospital Appointment
91.93% (2023), 92.00% (2024 YTD)In both 2023 and 2024 (Year-to-Date), over 92% of patients at Global Care Hospital were seen by a DOH-licensed consultant or specialist within 14 days of booking their appointment (excluding cancer cases). This exceeds the target of 90% and reflects the hospital’s dedication to accessible specialist care and efficient scheduling for non-urgent cases.
Door to Doctor Time in Emergency or Urgent Care
99.29% (2024 YTD)Nearly all patients (99.29%) seeking emergency or urgent care at Global Care Hospital in 2024 (YTD) were seen by a DOH-licensed doctor within 60 minutes of registration. This outstanding result reflects the hospital’s strong focus on timely, responsive care in urgent and emergency settings, far exceeding the 90% target and ensuring swift clinical attention for those in need.
24-Hour Re-attendance Rate to Emergency/Urgent Care
2.36% (2024 YTD)In 2024 (YTD), only 2.36% of patients returned to Global Care Hospital’s Emergency Department or Urgent Care Center within 24 hours for the same health concern. This low rate suggests that most patients are receiving appropriate treatment and discharge instructions during their initial visit, supporting quality and effectiveness in acute care management.
Left Without Being Seen (LWBS)
0.14% (2024 YTD)Global Care Hospital reported an extremely low LWBS rate of 0.14% in 2024 (YTD), well below the acceptable threshold of 3%. This indicates that nearly all patients who visit the Emergency Department or Urgent Care Center are being promptly attended to, minimizing walkouts and enhancing patient confidence in receiving timely care.
Rate of Sentinel Events
0.00% (2023 & 2024 YTD)Global Care Hospital maintained a sentinel event rate of 0.00% in both 2023 and 2024 (YTD), reflecting an exceptional standard of patient safety. Sentinel events—defined as unexpected occurrences involving death or serious physical or psychological injury—are critical indicators of care quality. With zero events reported across two consecutive years, the hospital demonstrates its unwavering commitment to proactive risk management and safe clinical practices.
Percentage of Surgical Site Infections
0.00% (2023 & 2024 YTD)In 2023 and 2024 (YTD), Global Care Hospital achieved a 0.00% rate of surgical site infections following Abdominal Hysterectomy, Appendectomy, and Cholecystectomy procedures. This outcome, aligned with the CDC NHSN criteria, underscores the hospital’s excellence in infection control and sterile surgical technique. By maintaining zero SSIs, the hospital ensures optimal recovery conditions and reinforces patient trust in its surgical care.
Rate of Inpatient Falls with Injury
0.00% (2023 & 2024 YTD)Global Care Hospital reported a 0.00% rate of inpatient falls resulting in injury per 1000 patient days for both 2023 and 2024 (YTD). This metric includes all falls causing minor to severe harm, including death. The consistent zero rate highlights the hospital’s robust fall prevention protocols and vigilant care environment, ensuring patient mobility is managed with utmost safety.
Rate of Hospital-Acquired Pressure Injuries
0.00% (2023 & 2024 YTD)For both 2023 and 2024 (YTD), Global Care Hospital recorded a 0.00% rate of hospital-acquired or worsening pressure injuries (Stage II and above) per 1000 inpatient days. This includes advanced stages such as III, IV, Unstageable, and Deep Tissue Injury (DTI). The absence of such injuries reflects the hospital’s rigorous skin integrity monitoring and proactive nursing interventions, promoting comfort and reducing complications for vulnerable patients.
CAUTI Rate per 1000 Device Days
0.00% (2023 & 2024 YTD)Global Care Hospital reported a CAUTI rate of 0.00% in both 2023 and 2024 (YTD), maintaining a flawless record in preventing catheter-associated urinary tract infections. CAUTIs are defined as UTIs occurring in patients with an indwelling urinary catheter in place for more than two calendar days. The hospital’s zero rate reflects consistent compliance with infection control protocols and best practices in catheter management, ensuring patient safety and minimizing device-related complications.
CLABSI Rate per 1000 Central Line Days
0.00% (2023 & 2024 YTD)In 2023 and 2024 (YTD), Global Care Hospital achieved a CLABSI rate of 0.00%, indicating zero cases of central line-associated bloodstream infections across all inpatient settings. CLABSIs are serious infections linked to central or umbilical catheters that remain in place for more than two calendar days. This outstanding performance highlights the hospital’s excellence in sterile technique, line maintenance, and surveillance, reinforcing its commitment to delivering safe, high-quality care to every patient.
